In USA
OXIO® provides Limited Lifetime Warranty for product that is free from defects in material and workmanship from original purchase date. This warranty applies when the product is used under normal conditions and does not apply to normal wear and tear or damage related to accident, misuse, improper care or negligence. If OXIO determines the damage to be a covered defect, the product will be fixed or replaced at OXIO® discretion. Return product must be presented with the proof of purchase (If you return product after 30 days of purchase, the shipping cost is non-refundable). For further details, please refer our terms and conditions policy.

Outside of USA
If this product is purchased outside of the U.S., please contact
your local merchant for returns.

Customer Service
email: info@dotredny.com
Tel: 212.997.8998

Mail defected product to:
Dot Red New York Inc.
OXIO Bags

52 Hartlander Street
East Brunswick, NJ 08816
USA