Your Satisfaction is Our Success.
We provide $5.00 flat shipping to all US domestic customers with free return. For any reason if you are not satisfied with our product, we will refund your money or make an exchange. Please note that shipping fee is not refundable on refund or exchange. Oversea customers will not be covered by free return.
We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. Every product we ship is covered by the OXIO®'s warranty.
Return Policy and Conditions
Our return policy is easy, simply email or call us for a confirmation, pack it and drop off to the mail carrier. You may return the item/s within 30 days from the date of receipt and we will be happy to issue a credit for the price of the item/s or make an exchange.
Note: If you purchase OXIO product(s) from our retailers, please contact them for exchange or return.
At oxiostyle.com, we are here to help you resolve a purchase problem as quickly and easily as possible. As long as you meet the terms and conditions that are stated in our return policy, you will be able to make an exchange or get return credit.
All returns must be 100 percent complete, contain all original manufacturer boxes with the original UPC code and packing materials. All accessories and any other documentation must be included with the original shipment.
No credit for returns shipped improperly or missing parts, etc. Credit will not be given since unit/s cannot be sold as new when these items are missing. Credit will be issued upon inspection of the merchandise.
Overseas customers are responsible for all custom release charges and express shipping charges relating to returns.
oxiostyle.com, will issue a refund (a credit minus shipping fee to a customer’s credit card account, if that was the method by which the order was originally paid) once the items are received and inspected. Please allow 10-14 days for credit to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
PLEASE NOTE: ALL products claimed to be defective that are returned to oxiostyle.com, and that are tested out in working condition will be assessed a 15% re-stocking fee. Additionally, any charges incurred by oxiostyle.com as a result will be transferred to the customer. PLEASE CALL or EMAIL US PRIOR TO RETURNING PRODUCTS.
Return the complete package (include copy of invoice) to:
Dot Red New York Inc.
Attn: Customer Service Department
52 Hartlander Street
East Brunswick, NJ 08816